Refund And Cancellation Policy

Version: 1.1 Effective date: August 31, 2026 Last updated: August 31, 2026

This Refund and Cancellation Policy applies to paid Athina AD access and Pay-As-You-Go minute purchases supplied and sold by OMAC (FZE). It forms part of the Terms of Use.

1. Who You Are Buying From

OMAC (FZE) is the seller and merchant of record for Athina AD purchases. We provide and support the Services, issue receipts, and handle cancellations and refunds under this Policy and applicable law.

Payments are processed on our behalf by our payment provider, which is identified at checkout. The provider handles card processing and related fraud checks; it is not the seller. Where a refund is approved, OMAC (FZE) issues it through that provider to the original payment method.

Nothing in this Policy limits a mandatory consumer right. If applicable law provides greater rights, those greater rights apply.

2. Cancelling A Basic Or Content Creator Subscription

Basic and Content Creator subscriptions renew for successive 30-day periods unless cancelled.

You may cancel at any time from the Athina AD billing page in your account, through the subscription-management link in your receipt, or by contacting info@athinaad.com for assistance.

Cancellation stops the next renewal. Unless a refund or another remedy is granted, you retain the paid plan until the end of the 30-day period already paid for and then revert to the Free plan. Cancellation by itself does not provide a prorated refund for unused days, minutes, or features.

3. USD 1 Promotional Access

The USD 1 promotional purchase provides 30 consecutive days of access beginning on the purchase date. It does not automatically renew or convert into a Basic, Content Creator, or other paid plan. At the end of the 30-day period, the account reverts to the Free plan unless the customer separately chooses and purchases another plan.

Because the promotion is non-renewing, no cancellation is required to prevent another promotional charge.

4. Pay-As-You-Go Purchases

Pay-As-You-Go purchases add processing minutes to the customer's account and are not subscriptions. Purchased Pay-As-You-Go minutes do not expire. Usage is measured from the duration of each submitted source video, and any partial minute is rounded up to the next whole minute.

Minutes already used are not refundable except where required by law or where they were incorrectly deducted because of a verified technical failure. Refunds concerning unused Pay-As-You-Go minutes are governed by this Policy, applicable mandatory law, and any additional written remedy approved by OMAC (FZE).

If a full or partial refund is issued for a minute purchase, the corresponding refunded unused minutes may be removed from the account.

5. General Refund Rule

Except where required by applicable law or expressly approved as an additional remedy, purchases are non-refundable and non-exchangeable.

A refund may be available when:

• the purchased service was not delivered;
• a persistent and material technical defect prevented access to the material features or benefits described at purchase;
• the customer was charged more than once for the same purchase;
• the amount charged differed from the amount accepted at checkout;
• minutes were incorrectly deducted because of a verified technical failure; or
• applicable law otherwise requires a refund, withdrawal right, replacement, correction, or other remedy.

For a service problem, OMAC (FZE) may first attempt to correct the problem, restore incorrectly deducted minutes, reprocess the affected request, or provide replacement access where that is an appropriate remedy. This does not limit a remedy required by law.

OMAC (FZE) may also consider a discretionary refund request outside the circumstances listed above. Submitting a discretionary request does not guarantee approval. We may consider the reason for the request, product usage or consumption, fraud or abuse concerns, the applicable purchase terms, and mandatory law.

6. Mandatory Withdrawal And Consumer Rights

Customers in some countries have mandatory withdrawal, cancellation, replacement, or refund rights. These rights vary by location and may be affected when a customer expressly requests immediate access to digital services and starts using or benefiting from them.

Nothing in this Policy excludes or restricts a right or remedy that cannot lawfully be excluded or restricted.

7. How To Request Help Or A Refund

If the problem concerns Athina AD's operation or delivery, contact info@athinaad.com so that we can investigate it. Include the account email, the transaction or receipt number, date and amount of the charge, a description of the problem, and any useful supporting evidence. Do not send full payment-card details.

A customer may also submit a cancellation or refund request through:

• the Athina AD billing page in their account;
• the View receipt or Manage subscription link in the transaction email; or
• email to info@athinaad.com.

OMAC (FZE) reviews the request and, where a refund is approved, initiates it through our payment provider.

8. Effect And Method Of A Refund

An approved refund will be issued by OMAC (FZE) through our payment provider to the original payment method where possible. Processing and posting times may depend on the payment provider, the payment method, the card issuer, and applicable law.

When a full refund is issued, access connected to the refunded purchase may end and the corresponding paid entitlement or unused minutes may be removed. If a partial refund is considered, the customer will be told before approval what paid access or unused minutes, if any, will be adjusted. There is no automatic per-minute cash-refund formula for a subscription because subscription prices also include plan features. Mandatory law may require a different result.

9. Chargebacks And Unauthorized Payments

If you do not recognize a charge, contact us at info@athinaad.com or your card issuer promptly. We encourage you to contact us before beginning a chargeback when appropriate, because we hold the account and transaction record and can usually resolve the matter more quickly.

We may temporarily restrict the paid entitlement connected to a disputed charge while we, the payment provider, or the card issuer investigate suspected fraud or abuse. This does not limit any lawful payment-dispute or consumer-protection right.

10. Changes To This Policy

The version of this Policy presented and accepted in connection with a purchase governs that purchase unless mandatory law requires otherwise. We may update this Policy prospectively. Material changes will be communicated as required by applicable law.

11. Contact

OMAC (FZE) Sharjah Research Technology and Innovation Park University City, Sharjah, UAE P.O. Box 66636 Block B - Office B58-111 Trade Licence No. 11651 Licensed by SRTI Free Zone Authority Telephone: +971 50 596 7665 Email: info@athinaad.com